Essential Phone

Last updated: April 27, 2018

User Manual and Safety Guidelines

Product Terms of Use

For product terms of use, please go to https://www.essential.com/legal/product-terms.

Basic safety

Please follow these suggestions and safeguards to decrease the chances of damage to your product, accessories, or any connected devices, and to lessen the risk of harm or injury, such as from fire, burns, or electric shock:

• Use the product for its intended purposes only.
• Do not open or take apart your product, adapter, or accessories.
• Do not crush, perforate, drop, throw, or try to deform your product, adapter, or accessories.
• Do not short external contacts or circuits, expose your product or adapter to open flames or lit substances, or dispose of them in fire, solvents, or water.
• Do not use the product or adapter if they aren't working properly or have been damaged, cracked, or dropped.
• Do not expose the product or adapter to water or other liquids.
• If the product or adapter gets wet, do not try to dry it using any household device such as an oven, microwave, or hair dryer.
• Do not twist, pinch, or tie the USB cable.
• This product is intended for use with a certified Class 2 limited power source rated: 5 Volts DC, maximum 3 Amp; 9 Volts DC, maximum 3 Amp; or both.
• The product and charger generate heat during normal operation. Avoid prolonged, direct, or indirect skin contact, since this may result in discomfort or burns.
• Some applications or prolonged usage may increase product temperature.
• If the product feels hot, discontinue use and close all applications or turn off the product until it cools.
• Ensure that the area around the product is adequately ventilated. Covering the product affects air flow, which can trap heat and redirect it back to the product. This may affect product performance, and poses a possible risk of fire or explosion, which could lead to serious bodily injuries or property damage.

Basic usage

When using, storing, or cleaning your product:

• Do not use or store the product or adapter in very cold or hot environments.
• Do not place the product near credit cards or key cards with a magnetic stripe.
• Unplug the product and adapter before cleaning, during electrical storms, or when unused for extended periods of time.
• Use a clean, soft, dry cloth to clean the product and accessories.
• Do not use any cleaning products to clean the product or accessories.

Some functions and services are not available in all areas and depend on your wireless plan and service provider. Apps or services that send or receive data over a wireless network may incur additional fees from your wireless service provider. Contact your wireless service provider for coverage maps, roaming charges, and any other information about available wireless service plans and offerings.

Emergency calls

• To operate, this product relies on radio signals provided by your wireless service provider, and Essential cannot guarantee the quality, coverage or reliability of your wireless service provider.
• Never rely solely on any wireless device for any emergency communications.

Power adapter and accessories safety

• This product comes with a certified AC adapter.
• Do not use adapters or accessories that haven't been approved by Essential for use with this product.
• When unplugging the power adapter from a power outlet, pull on the adapter, not on the cable.

Battery safety & disposal

• This product contains a Lithium-ion polymer or Lithium-ion battery.
• Do not attempt to remove the battery.
• Removal or use of an unqualified battery may present a risk of leakage, fire, or explosion.
• If the battery leaks, do not allow the fluid to touch eyes, skin, or clothing. If the fluid comes in contact with eyes, do not rub them. Immediately rinse with clean water and seek medical advice.
• Keep away from fire, as there is a risk of explosion.
• Dispose of your product, battery, and accessories in accordance with local requirements. Do not dispose of them in normal household waste. Improper disposal may result in fire, explosion, or other hazards.

Hearing protection

Prolonged exposure to loud sounds (including music) can cause hearing loss. To prevent possible hearing damage, do not listen at high volume levels for long periods.

Health and Medical

• This product is not designed or intended for use in the diagnosis of disease or other conditions, or in the cure, mitigation, treatment, or prevention of disease.
• Talk with your physician before using the product if you have any medical condition that could be affected by the product such as seizures, blackouts, eyestrain, or headaches.
• When you perform repetitive activities such as typing or playing games on the product, you may experience discomfort in some parts of body, such your hands, wrists, neck, or shoulders. If you experience discomfort, stop using the product and consult a physician.
• This product is not intended for use where the use or failure of the product could lead to environmental damage, personal injury, or death.

Child safety

• Your product contains or comes with small parts and parts with sharp edges that may cause injury or create a choking hazard. To avoid injury or damage, do not leave your product or accessories within the reach of small children or allow them to play with them. Consult your physician if small parts are ingested.

Environmental precautions

• Heat or direct sunlight may damage your product, overheat the battery, or create a risk of fire or explosion. Do not leave your product inside a vehicle or in places where it may get very hot.
• Do not use, store, or transport your product near flammables or explosives (such as gas stations, garages, fuel depots, chemical plants or storage facilities, below deck on boats, or near demolition operations), or areas where the air contains chemicals or particles, such as grain, dust, or metal powders. Sparks in such areas could cause an explosion or fire leading to property damage, bodily injury, or death.
• To prevent damage, do not use or store your product or accessories near magnetic fields or in dusty, smoky, damp, or dirty areas.

Pacemaker and implantable medical device precautions

This product emits electromagnetic fields, and uses LTE, GSM, WCDMA, Bluetooth, and Wi-Fi technology to transmit data, which can interfere with pacemakers and other implanted medical devices. If you have a pacemaker or other implanted medical device, take the following precautions:

• Keep the product and charger more than 16 cm (6 in) from the surface of the skin near your pacemaker or other implanted device.
• Hold the product on the opposite side of your body from your pacemaker or other implanted device.
• Do not carry the product in a pocket near your pacemaker or other implanted device.
• If you suspect your product is interfering with your pacemaker or other implanted devices, or have questions about using your product with such a device, turn off your product and consult your physician.

Hearing Aid Compatibility (HAC)

The product has been tested and rated under the American National Standard Institute (ANSI) C63.19 hearing-aid compatibility standards, which contain two types of ratings:

• M: For reduced radio-frequency interference for acoustic coupling hearing aids
• T: For inductive coupling with hearing aids operating in telecoil mode

This product is rated M4/T3. These ratings are on a scale from one to four, where four is the most compatible. A product is considered hearing-aid compatible under the FCC rules if rated M3 or M4 for acoustic coupling or T3 or T4 for inductive coupling.

HAC ratings don’t guarantee that a specific hearing aid will work well with a specific product or with some newer wireless technologies. To ensure that a specific hearing aid works well with your product, test them together. If you have questions about return or exchange policies, visit https://support.essential.com or contact your product retailer.

Regulatory Information

To access product certification information, on your product, go to Settings > About Phone > Regulatory labels.

UNITED STATES

This device complies with Part 15 of the Federal Communication Commission’s Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Note: This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This device generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this device does cause harmful interference to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the device and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Important: Changes or modifications to this product not authorized by Essential could void (1) the electromagnetic compatibility (EMC), (2) wireless compliance of the device, and (3) your authority to operate the product.

This product has demonstrated EMC compliance under conditions that included the use of compliant peripheral devices and shielded cables between system components. It is important that you use compliant peripheral devices and shielded cables between system components to reduce the possibility of causing interference to radios, televisions, and other electronic devices.

The party responsible for FCC device compliance is:

Essential Products, Inc. 380 Portage Avenue Palo Alto, CA 94306 +1 (888) 444-2222

Any questions or concerns about FCC compliance, quality, availability or reliability of the wireless voice or data services or connectivity should be directed to the wireless service provider to which you subscribe.

SAR Compliance (FCC and ISED)

This device has been tested and found to meet applicable limits for radio frequency (RF) exposure.

Specific Absorption Rate (SAR) refers to the rate at which the body absorbs RF energy. The SAR limit is 1.6 watts per kilogram in countries that set the limit averaged over 1 gram of tissue and 2.0 watts per kilogram in countries that set the limit averaged over 10 grams of tissue. During testing, phone radios are set to their highest transmission levels and placed in positions that simulate uses against the head, with no separation, and when worn or carried against the torso of the body, with 5mm separation. To reduce exposure to RF energy, use a hands-free option, such as the built-in speakerphone, the supplied headphones, or other similar accessories. Cases with metal parts may change the RF performance of the device, including its compliance with RF exposure guidelines, in a manner that has not been tested or certified.

Although this device has been tested to determine SAR in each band of operation, not all bands are available in all areas. Bands are dependent on your wireless service provider’s (and third party roaming service provider’s) wireless networks.

Class 1 Laser product

This product is a Class 1 laser device, which complies with 21 CFR 1040.10 and 1040.11, except for deviations pursuant to Laser Notice No. 50, dated June 24, 2007. To avoid radiation exposure, do not tamper with, open, or use this device other than as recommended. Laser module: Made in China. STS Microelectronics Co., 16 Tao Hua Rd. Futian Free Trade Zone, 518038 Shenzhen, China.

California notice

WARNING: This product or its packaging can expose you to chemicals including Bisphenol A (BPA), which are known to the state of California to cause cancer and birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

CANADA

Industry Canada statement

This device complies with RSSs of the Industry Canada Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Ce dispositif est conforme à la norme CNRs d'Industrie Canada applicable aux appareils radio exempts de licence. Son fonctionnement est sujet aux deux conditions suivantes: (1) le dispositif ne doit pas produire de brouillage préjudiciable, et (2) ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement indésirable.

5150–5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems.

Trademarks

The Essential logo, Essential Products, Essential, Essential Phone, and other marks are trademarks of Essential Products, Inc.

Google, Android, and other marks are trademarks of Google Inc.

LTE is a trademark of ETSI.

Wi-Fi®, the Wi-Fi CERTIFIED logo, and the Wi-Fi logo are trademarks of Wi-Fi Alliance.

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc.

All other trademarks are the property of their respective owners.