Last Updated: May 15, 2018
Information You Provide to Us We collect information you provide directly to us. For example, we collect information when you sign up to receive information about our products or services, create an account or profile, use interactive features of our products or services, make a purchase, participate in our contests, promotions, and surveys, communicate with us via third-party social media sites, apply for a job, request customer support, or otherwise communicate with us. The types of information we may collect directly from you include your name, username, email address, phone number, billing and shipping address, demographic information, and any other information you choose to provide. Additionally, if you use our products or services in connection with products or services offered by a third-party partner, you may provide us with information about your account with the third party in order to enable this functionality, such as the email address and password associated with your account.
In some cases, we may also collect information you provide about others, such as if you decide to purchase and ship products to friends or family. We use this information solely to fulfill your requests, and will not send marketing communications to these individuals, unless they separately opt in to receive communications from us.
When you make a purchase from us, we will collect and store limited payment information from you, such as payment card type, payment card expiration date, and a limited subset of your payment card number in order to process your payment. We do not collect or store full payment card numbers and all transactions are processed by a third-party payment processor.
Information We Collect Automatically When you access or use our services or products, we automatically collect information about you, and we may associate it with information that you provide directly to us. For example, we may collect:
Log Information: We log information about your use of our website, such as your IP address, web browser type and language, access times, referring and exit websites, and clickstream data.
Mobile Device Information: We collect information about your mobile device when you access or use our mobile applications, such as the hardware model, operating system version, unique device identifiers, Bluetooth signals, mobile network information, and performance and diagnostic data regarding your use of our applications. With your consent, we may also collect precise location information or access information stored in other applications on your device, such as contacts from your address book or photos from your photo gallery.
EP Device Information: We may collect information about your access to and use of our devices. For example, we may collect information about the following:
Note that we collect information from an EP device only when it is connected to the Internet. Additionally, we may associate the information we collect from a device with your account.
Information We Collect From Other Sources We may also obtain information from other sources and combine that with information we collect through our products or services. For example, we may collect information about you when you post content to our pages or feeds on third-party social media sites.
We may use information about you for various purposes, including to:
EP is based in the United States and the information we collect is governed by U.S. law. By accessing or using our products and services or otherwise providing information to us, you consent to the processing, transfer and storage of information in and to the U.S. and other countries, where you may not have the same rights and protections as you do under local law.
We may also share aggregated or de-identified information with third parties.
Our websites and mobile applications may offer social sharing features and other integrated tools (such as the Facebook “Like” button), which let you share actions you take on our services with other media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.
We may work with third-party social platforms, such as Facebook, to serve ads to you as part of a customized campaign, unless you notify us that you prefer not to have information about you used in this way by sending an email to firstname.lastname@example.org indicating the email address you wish to have removed from customized ad campaigns.
EP implements security safeguards to protect your information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.
EP is based in the United States and the information we collect may be transferred, processed, and stored in the United States and other countries, where you may not have the same rights and protections as you do under local law. By accessing or using our products or services or otherwise providing information to us, you consent to the processing, transfer, and storage of information in and to the United States and other countries.
We comply with the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks (collectively, the “Privacy Shield”) with respect to personal data we collect from the EU and Switzerland and transfer to the U.S. For more information about the Privacy Shield, and to view our certification, please visit the Privacy Shield website. We remain responsible and liable under the Privacy Shield for any personal data that we share with third parties for external processing on our behalf, as described in the “Sharing of Information” section above, unless we prove we are not responsible for the event giving rise to the damage. If you have an inquiry regarding our certification, contact us at email@example.com. Privacy Shield participants are subject to the authority of the U.S. Federal Trade Commission. You may also refer your complaint to JAMS, EP’s designated Privacy Shield dispute resolution provider. In certain circumstances, the Privacy Shield provides the right to invoke binding arbitration to resolve complaints (see Annex I to the Privacy Shield Principles for more details).
Data Retention Our data retention periods are based on business needs and legal requirements. We store the information we collect about you for as long as is necessary for the purposes for which we originally collected it, or as needed to provide the products or services to you, unless a longer retention period is required or permitted by applicable law.
You may request that we delete your information, but note that we may retain certain information as reasonably needed to comply with law, meet regulatory requirements, or for legitimate purposes. We may also retain cached or archived copies of information about you for a certain period of time.
You may also ask us to provide you access to, or a copy of, your information, or correct the information we have about you.
If you wish to make these requests, please submit a support request.
Essential Usage and Diagnostics You can turn Essential usage and diagnostic services on or off at any time by navigating to Settings on your product. If you change your settings after we have initiated a data upload, your new settings will go into effect after that process has been completed. Note that even if you turn this feature off, your device will still send certain device information (such as device serial number, network carrier information, country, and operating system version) needed for critical services such as system or security updates.
Promotional Communications You may opt out of receiving promotional communications from EP by following the instructions in those communications. If you opt out of receiving promotional communications, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
Mobile Push Notifications/Alerts With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.
We will process your data where we have lawful bases to do so. Lawful bases can include consent (e.g., if you sign up for a promotion), to perform our responsibilities under our contract with you (e.g., to provide products and services to you, process payments), and for our legitimate interests, provided that the processing doesn’t outweigh your rights and freedoms.
We rely on several legitimate interests in processing your data. For example, we process your data to detect and prevent fraud, understand our users and industry trends, develop and improve our products and services, and send you marketing communications.
Where we rely on consent to process your data, you have the right to withdraw your consent at any time. You may also have a right to object to, or request that we restrict, certain processing of your personal data.
Residents of the European Economic Area may also lodge a complaint with the supervisory authority where they reside.