Last Updated: 8/10/17
Collection of Information
Information You Provide to Us We collect information you provide directly to us. For example, we collect information when you sign up to receive information about our products or services, create an account or profile, participate in any interactive features of the products or services, make a purchase, participate in our contests, promotions, and surveys, communicate with us via third-party social media sites, apply for a job, request customer support, or otherwise communicate with us. The types of information we may collect directly from you include your name, username, email address, phone number, billing and shipping address, demographic information, and any other information you choose to provide. Additionally, if you use our products or services in connection with products or services offered by a third-party partner, you may provide us with information about your account with the third party in order to enable this functionality, such as the email address and password associated with your account.
In some cases, we may also collect information you provide about others, such as if you decide to purchase and ship products to friends or family. We use this information solely to fulfill your requests and will not send marketing communications to these individuals, unless they separately opt in to receive communications from us.
When you make a purchase from us, we will collect and store limited payment information from you, such as payment card type, payment card expiration date, and a limited subset of your payment card number; however, we do not collect or store full payment card numbers and all transactions are processed by a third-party payment processor.
Information We Collect Automatically When you access or use our services or products, we automatically collect information about you, and we may associate it with information that you provide directly to us. For example, we may collect:
Log Information: We log information about your use of our services (for example, our websites), such as IP address, web browser type and language, access times, referring and exit websites, and clickstream data.
Mobile Device Information: We collect information about your mobile device when you access or use our mobile applications, such as the hardware model, operating system version, unique device identifiers, Bluetooth signals, mobile network information, and performance and diagnostic data regarding your use of our applications. With your consent, we may also collect precise location information or access information stored in other applications on your device, such as contacts from your address book or photos from your photo gallery.
EP Device Information: We may collect information about your access to and use of our devices. For example, we may collect information about the following:
Please note that we collect information from an EP device only when it is connected to the Internet. Additionally, we associate the information we collect from a device with your account only when you associate the device with your account.
Information Collected by Cookies and Other Tracking Technologies: We may also obtain information from other sources and combine that with information we collect through our Services. For example, we may collect information about you when you post content to our pages or feeds on third party social media sites.
Information We Collect From Other Sources We may also obtain information from other sources and combine that with information we collect through our products or services. For example, we may collect information about you when you post content to our pages or feeds on third-party social media sites.
Use of Information We may use information about you for various purposes, such as to:
EP is based in the United States and the information we collect is governed by U.S. law. By accessing or using our products and services or otherwise providing information to us, you consent to the processing, transfer and storage of information in and to the U.S. and other countries, where you may not have the same rights and protections as you do under local law.
We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.
Social Sharing Features Our websites and mobile applications may offer social sharing features and other integrated tools (such as the Facebook “Like” button), which let you share actions you take on our services with other media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.
We may also work with third-party social platforms, such as Facebook, to serve ads to you as part of a customized campaign, unless you notify us that you prefer not to have information about you used in this way by sending an email to firstname.lastname@example.org indicating the email address you wish to have removed from customized ad campaigns.
Security EP takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction.
Information About You If you have questions about viewing or updating information we have about you, please contact us. You may also request that we delete account information by contacting us, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.
Essential Usage and Diagnostics You can turn Essential usage and diagnostic services on or off at any time by navigating to Settings on your product. If you change your settings after we have initiated a data upload, your new settings will go into effect after that process has been comp
Cookies Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our websites and applications.
Promotional Communications You may opt out of receiving promotional communications from EP by following the instructions in those communications. If you opt out of receiving promotional communications, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
Mobile Push Notifications/Alerts With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.